Privacy Policy

1Win places a high priority on its users and implements comprehensive measures to safeguard their information during interactions with the website, mobile applications, and associated services. This Privacy Policy explains the methods by which 1Win gathers, manages, and protects your data in full compliance with Indian legal standards. By registering an account or engaging with the services, you confirm that you have reviewed and accepted the terms detailed in this policy document.

Information We Collect

1Win may gather various categories of information connected to your engagement with the services and mobile app:

Details voluntarily provided by you. This encompasses your full name, email address, mobile number, identification documents submitted during registration and verification procedures, as well as your date of birth.
Data required for handling financial transactions. This includes payment details supplied by users when conducting deposits or withdrawals on the platform.
Information automatically captured from your device. To maintain account security, the platform routinely collects and processes details such as your IP address, device type, browser configuration, session duration on the site, and records of actions performed during your visit.
Data sourced from trusted external partners. Collaborating verification and payment processing entities, with whom we partner to facilitate our offerings, provide additional verified information related to your activities and interactions.

How We Use Your Personal Data

1Win processes user information for essential operational, security, and compliance objectives, which include managing customer accounts, facilitating transaction handling (including deposits and withdrawals), conducting age and identity checks, identifying and preventing fraudulent or unauthorized behavior, and meeting statutory requirements. Additionally, the data supports responding to customer queries, resolving disputes, delivering support services, overseeing platform operations, and refining functionalities to improve the overall user journey.

With your explicit consent to marketing communications, we may utilize your contact details to deliver promotional materials, special offers, personalized promotions, and updates about available services.

Users retain the option to opt out of receiving marketing communications at any time.

To ensure smooth platform functionality, we may disclose user data to affiliated companies within our corporate group, payment processors, identity verification providers, data hosting services, analytics and business intelligence partners, and security specialists. Personal information may also be shared with appropriate regulatory bodies or law enforcement authorities as mandated by law. We strictly do not sell user data, and any sharing with third parties occurs only under rigorous confidentiality agreements and robust data protection standards.

International Data Transfers

Certain data may be processed or stored in locations outside India. Irrespective of the geographical location of processing or storage, 1Win applies stringent protective measures such as advanced encryption, binding contractual clauses, and limited access protocols to guarantee ongoing security for your information.

Data Security

1Win deploys cutting-edge security solutions to shield user data. These encompass encryption standards, secure server infrastructure, intrusion prevention systems, restricted access based on roles, and ongoing surveillance for anomalous activities. Although absolute security cannot be guaranteed in any digital environment, we implement thorough protocols to significantly reduce risks and vulnerabilities.

Data Retention

1Win retains personal data for the period required to fulfill legal obligations, maintain active account operations, and support organizational functions. In certain instances, extended retention may be necessary to adhere to regulatory, legal, or financial reporting requirements.

Your Rights

Users are entitled to access their stored personal data, request corrections or deletions, and receive details regarding any restrictions on data processing. You also hold the right to revoke consent for marketing communications or withdraw consent entirely at your discretion. To exercise these rights, please contact our customer support team. Identity verification may be requested for security reasons during the process.

Updates to This Policy

1Win reserves the right to revise this Privacy Policy in response to changes in legislation, technological advancements, or updates to platform capabilities. Material changes will be clearly announced through the website or mobile application.